Fallback Messages are sent by the bot when it does not understand the user's question (E.G. "I didn't understand what you said").
Type into the text bar or click on the "Add More Type" button to add non-text fallback messages, the fallback message will be added to the end of the current list (to a maximum of 5 fallback messages)
The format of the fallback message can be any of:
Messages are sent in descending order. The order of fallback messages can be changed by dragging them up or down the list.